Let’s consider this metaphor for how the Slack Enterprise Grid is our digital “campus:”Įvery workspace could be a “building” on that campus.Įvery channel could be a “room” in that building.Īnd every direct message is a “person” you can access no matter where you are on campus. Set different sounds for your different workspaces.Getting your notifications right is key to a pleasant Slack experience. Want to post the same message in multiple spaces? Use the “Share” button instead of copying and pasting.Remember that the linked chain icon next to a channel name (like with the #slack-help and #slack-feedback channels) means that these channels are shared across the UCLA grid, and posts you make will be visible to members of UCLA workspaces other than the one you are posting in.If you are working in multiple workspaces, be careful to post in the correct workspace. If you lost track of which channel or workspace you're in, the History and Back/Forward buttons (next to the search bar at the top of your Slack desktop app) can help you navigate. Be careful about posting in the wrong channel.You can always edit/delete something you have submitted by clicking on the three-dot icon in your message and selecting the option from the dropdown menu.Use emojis to supplement your message and provide tone.Or if you really need to put the whole paragraph into one post, you can use Shift + Return to create line breaks.That way, someone can comment or react to something specific that you said without slogging through the whole uninterrupted paragraph. Even further: think about how to "chunk" your long paragraphs of text into shorter individual messages, and post those "chunks" separately and in sequence.Remember that Slack messages will be read on phone screens as well as large computer screens.If you are logged into Slack but too busy to respond, consider setting your status to “Do Not Disturb” or “Away.”.Try to search Slack first before asking someone to provide answers.Remember, fewer messages mean fewer notifications. Slack notifications can pile up and become distracting and unproductive. Do not send multiple messages to an unresponsive coworker or send push notifications (Notify Anyway) for every message.If you want to correct someone, consider doing so privately and not in a Slack channel.If it doesn’t benefit the whole group to read your message, consider sending it through DM. Remember that channels are for groups, and DMs are for direct messaging to an individual or selected people in a group DM.EmojisĮmojis are a great way to acknowledge messages and react to them without creating a long thread. Using threads allows members to ask questions or share ideas without additional unread indicators appearing for everyone else in the channel. Threads are the best way to keep track of discussions and reduce noise. UCLA Box or UCLA Google Drive links when sharing attachments or multiple files.You can also start Zoom or Slack calls in channels and DMs. Zoom or Slack Calling for real-time meetings with multiple individuals, or to reduce long, drawn-out conversations in text.Verbal discussions are best for matters that need an immediate response, when you need to discuss something personal or sensitive, or when you have to explain something complicated and anticipate a lot of questions.Consider using other approaches for the following items: Know when other applications are a better alternative to Slack. You will get a sense of the communication style and what is acceptable in the group.
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