Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized.After 24 hours, rates cannot be adjusted. How long do I have to compare the rates? Because hotel rates do change, we are only able to honor a lower rate within 24 hours of your booking. Our Guest Services staff must be able to see and verify the lower price with you on the phone in order to match the lower rate. It must be for a room-only rate for the same hotel, same type of room, same number of guests, same dates of stay, and same length of stay. What details have to be compared? The lower rate must be publicly available and immediately bookable. Our Guest Services staff will verify the price with you on the phone, and will give you the lower rate for your stay. What do I do if I find a lower rate? Just call us at (800) 348-9378. How does the guarantee work? The Eliza Thompson House’s Best Rate Guarantee ensures you are receiving the best rate available on the internet when you book directly with us at If you find a lower rate on another site for the same room, either before booking, or within 24-hours of booking with us, we’ll match that rate. These rates are reserved for individual guests who book direct on our website. Can I get a commission on a discounted rate? Discounted rates, such as our Advanced Purchase Rates (pre-payment required) and seasonal discounts are not eligible for travel agent commission. A one-night deposit is taken at the time of booking with the remainder due on February 2. Patrick's Day stays? Cancellations must be received by February 1 for the St. What are the Special Conditions for St.We also charge a $35 per room per night amenity fee which allows guests to enjoy breakfast, wine and hors d'oeuvres, desserts and coffee, and unlimited WiFi. Are there other fees? Yes, the State of Georgia requires a $5 per room, per night fee.What is the Savannah hotel/motel tax? 15%.What is the cancellation policy? Cancellations must be made 7 days in advance.How do I cancel or change my reservation? You must contact the website you used to make your reservation. I booked on a website other than the hotel's website.
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